Wasting time!
I hate to waste my time! What can I say, I’m a busy woman. And when I order something on the Internet, it’s because I don’t have the time (and patience) to go to the mall.
Last week, I ordered a new scale to weigh jewellery and other small items to sell on GiftOsphere.ca. In the shipping options, I could choose to have it shipped at the closest retailer’s location and pick it up for free, or have it shipped directly here for a certain fee. The closest retailers is actually at the local shopping center, so I could easily have decided to go and get it, but like I said, I’m busy and I have other things to do….
Unfortunately, the shipping service arrived when there was nobody in the office, so they left a message that I had to go and pick it up PERSONALLY at their warehouse in Boucherville – which is at the far end of a Montreal suburb, in an industrial park. Had I known in advance, I would have gone to the shopping center!
Talk about wasting time! This is EXACTLY why I chose Canada Posts as our primary shipping service for GiftOsphere.ca. Because whenever there is nobody to accept a delivery, the farthest place you have to go to get your package is at your local postal outlet.
This reminds me of a request I received a few months ago from a customer who had bought gifts for her grand-daughters living in another province. She was asking that we made sure to use Canada Posts (as mentioned on our website), because she didn’t want her daughter to have to go pick up the gifts on the other side of town if she wasn’t at home to receive them. I guess she was used to ordering online…